At Barki Care UK, fostering a strong relationship with our clients is at the heart of everything we do. We prioritize open communication and transparency to ensure that you feel confident and comfortable with the care you receive from us. Here's how we strive to maintain quality and address any concerns or feedback you may have:

Building Trust Through Regular Contact: 

We believe in building a relationship of trust and reliability with each of our clients. That's why we keep in regular contact with you, providing opportunities for you to get to know the dedicated team at your local Barki Care UK office. Whether it's a friendly check-in or discussing any specific needs or preferences, we're here for you every step of the way.

Compliments, Concerns, and Complaints Procedure: 

Your feedback is invaluable to us as it helps us continually improve our services. We have an open and transparent procedure for managing any compliments, concerns, or complaints you may have. Upon starting our service, all our home care customers receive a copy of our procedure, ensuring that you know exactly how to voice any concerns or provide positive feedback.

Confirming Service Quality:

Our care supervisors conduct regular checks to ensure that you are satisfied with the services provided by Barki Care UK. We share this feedback with the national regulator for home care services, ensuring that we meet legal requirements and uphold fundamental standards of quality and safety. As part of regulatory inspections, our customers may also be directly asked for feedback.

Membership and Diversity: 

Barki Care UK is proud to be a member of the United Kingdom Home Care Association, an organization dedicated to maintaining high standards of care and support. We welcome diversity and aim to delight customers from all walks of life. Our recruitment process promotes anti-discriminatory practice, encouraging applications from individuals of all ages, ethnicities, and religious backgrounds. We prioritize selecting home care staff based on their suitability for the role and dedication to meeting our customers' needs.

Addressing Concerns: 

If you have any complaints or concerns, we're here to help. You can request our complaints procedure from your local Barki Care UK office, outlining the available options for resolution. If you're dissatisfied with the response received, you can submit full details of your complaint to ASKHR@barkicare.co.uk. 

We'll act as intermediaries between you and the relevant Barki Care office to address your concerns promptly and effectively.

Further Assistance:

For employment-related concerns, you can seek guidance from ACAS (Advisory, Conciliation, and Arbitration Service), providing free and impartial information on workplace relations and employment law. For care-related issues, you may refer to the Local Authority and Social Care Ombudsman Service (LGO), an independent body resolving disputes between consumers and businesses providing social care services.

At Barki Care UK, your satisfaction and well-being are our top priorities, and we're committed to providing the highest quality of care and support tailored to your individual needs.